FAQ

CRM FAQ (Frequently Asked Questions)

General Questions

Q1: What is a CRM?

A CRM (Customer Relationship Management) system is a tool that helps businesses manage interactions with current and potential customers. It centralizes customer information, tracks communication, and streamlines sales, marketing, and customer service processes.

Q2: Who can use a CRM?

Any business that interacts with customers or clients can benefit from a CRM. It’s especially useful for sales, marketing, and support teams.

Q3: What are the benefits of using a CRM?

•    Centralized customer data
•    Improved communication and follow-ups
•    Better sales tracking and forecasting
•    Enhanced customer satisfaction
•    Automated workflows and tasks

________________________________________
Setup and Integration

Q4: How do I set up a CRM?

Our CRM offer a step-by-step setup guide form the user panel. Typically, it involves:
1.    Adding team members/users.
2.    Importing existing customer data.
3.    Customizing fields, pipelines, and workflows.
4.    Integrating with other tools (e.g., email, calendars).

Q5: What integrations are supported?

Popular integrations include email services (e.g., Outlook, Gmail), calendars, marketing tools (e.g., Mailchimp), e-commerce platforms, and help desk software.

________________________________________
Data and Security

Q6: Is my data secure in the CRM?

CRM  uses encryption, secure servers, and compliance with data protection regulations (like GDPR or CCPA) to ensure your data is safe.

Q7: Can I export my data?

Yes, CRM systems allow you to export your data in formats like CSV or Excel for reporting or backup purposes.

________________________________________
Features

Q8: What features are included in a CRM?

Core features typically include:
•    Contact and lead management
•    Sales pipeline tracking
•    Task automation
•    Reporting and analytics
•    Email and communication tracking
•    Marketing automation (in some CRMs)

Q9: Can I customize the CRM to fit my business needs?

Yes, CRM allow customization of fields, pipelines, dashboards, and workflows to suit your specific business processes.

________________________________________
Usage and Troubleshooting

Q10: How do I add a new lead/customer?

Navigate to the "Leads" or "Contacts" section, and click "Add New" or similar. Fill out the required details and save.

Q11: Why am I not receiving email notifications?

Ensure that:
•    Notifications are enabled in your CRM settings.
•    Your email address is verified in the system.
•    CRM emails are not marked as spam in your email client.

Q12: What do I do if I encounter a technical issue?

Check the CRM's help center or support documentation. If the issue persists, contact their customer support team.

________________________________________
Pricing and Plans

Q13: How much does a CRM cost?

CRM CLASSIC offer free plans for basic use, while other charge monthly include, USD$3.95 to USD$8.95 per month.

Q14: Can I upgrade or downgrade my plan?

Yes, most CRM allow plan changes based on your needs. Ensure you understand the terms, like any charges or changes to data limits.
________________________________________